ListMessenger Logo
ListMessenger For Joomla 1.5.x WordMark
Home FAQ Turbo! Blog About Contact

Removal of Live Help from our site and components

I write to let you know that we have taken the decision to remove the live chat/help buttons from our website and components with effect from 15 June 2006.  The reasons for this are many, including, but not limited to:

  • The general acceptance of Skype as a method of obtaining both Live Help and presales support.
  • The abusive emails from customers saying that the live help buttons (javascript) takes too long too load, or distracts them while working inside our components.
  • We don’t have enough time to host endless live conversations, 6mins x 10 visitors = a whole hour!
  • The cost of the LivePerson service is over GBP£1000.00 per year (Yes we know there are free alternatives, but LivePerson is the best of the best)
  • Our live chat service is offline more than online as we try to get some work done.
  • Other methods of support and self-help support are available, most support and presales emails are now being replied to in less than 12-24 hours (A major improvement on a few months ago)
  • The LivePerson client software is not compatible with Linux, which means always running two machines.

We will shortly be reintroducing our new Customer Centre with a whole host of other self-help support options, including the new forums and possibly a wiki for registered customers only.

We will remove the tracking code and LivePerson buttons from our components on the next point release of each component.

No Comments »

No comments yet.

RSS feed for comments on this post. TrackBack URI

Leave a comment


Joomla! is Free Software released under the GNU/GPL License.
This is not an official Joomla! Site, or Product. The use of the
word Joomla! is intended to describe what the product is designed
for and should not be considered an endorsement by the Joomla Project.