Printerland.co.uk - Never buy from this store

We ordered a HP 2600n which showed on all product comparison websites as instock. (It still says its instock at printerland)

We had a phone call from printerland Andy to say it was not instock and that they dont publically state it is instock (It states here and here its instock). He suggested an OKI Printer, almost £100 more expensive, because we were in a bind we accepted and received the printer next day. We unboxed it and set it up.

It seems we are not the only ones to fall for their marketing - it appears to be a trend It seems they advertise items they dont actually have and allow you to order it - then call you and upsell you to a different model.
We use exclusivly linux in our office (As we are PHP Developers), and the OKI Printer (c3400) is not compatible with linux.

We called Andy at Printerland who said “Yes it is! Phone OKI!” So I did, and they said “100% not supported by Linux!”

So phoned Andy again next day and he said he could sell me another OKI printer that was 100% compatible with Liunx - he reeled off the feature list. This printer was over 200% more expensive than the original printer I ordered!!!! I declined.

Then he said I (THE CUSTOMER) Had to phone OKI and obtain a “Fault returns number” !!! - Customers should not have to phone OKI - I purchased from printerland - thats their job. (remember there is nothing wrong with the printer, yet printerland are expecting OKI to accept liability for printerlands misselling! dishonest at best!)
Andy is a good salesman, always pushing you to upgrade and then delivering the bombshell of the price.

So I am left with a £200 colour laser printer that is only compatible with Windows - and now printerland will not return my calls.

Never buy from printerland.co.uk, they might advertise a low price but they do not have the customer support to back it up.

UPDATE: Lets remember - I ordered a printer I knew was compatible with Linux - I knew it worked and I “knew” from their advertising on other sites that the product was instock!
29/11/06 UPDATE: Thanks to Misco.co.uk who have come to our rescue and provided us with the printer we required (HP c2600n) with next day delivery with 186 units instock! - For cheaper than printerland.co.uk !!!

30/11/06 UPDATE: Now I have given them a returns number from OKI (After an argument at OKI because we both know its not their fault but printerland are trying to recoup their costs from OKI, printerland missold the printer but are being underhanded in this whole process!) I am STILL waiting for collection of the printer and STILL waiting for a full refund. Andy is now avoiding me and not returning my phone calls - just about to email him again and see how far I can get!.

05/12/06 UPDATE: Well the printer was finally collected today by courier - however they had TOTALLY the wrong address - supplied by Printerland! The delivery driver apparently had tried to find us twice before without luck and just happened to walk into our local post office and ask if they had heard of us (which they did) and so he found us!!

07/12/06 UPDATE: Still No word from Printerland about a refund, they have had the printer back two days and still no call or email regarding the refund - thats almost 3 weeks since we started this!

07/12/06 UPDATE - What cheek! I just got an email from printerland! “As an existing OKI printer user we thought you might be interested in two special offers.” - “The new OKI C3300 A4 printer for only £179.99 + VAT. Usual web price £198.98 +VAT” Are they really trying to sell the printer back to me!?!?!?!?!?!?