What kind of support can you expect after purchasing?
January 23rd, 2007
Last year I wrote a note about how we provide support for our customers after they have purchased, I am repeating that post now as I find that it is important to make the distinction between After Sales Support for a product you purchased, and demanding time from an over worked developer for free for your specific “want”.
This note is written as a clarification. I’m not angry just need to let people know what is acceptable Aftersales support and whats not.
When you purchase a product you obviously assume that you will get a certain level of support and assistance for the product you purchase - that is right and proper. However, there is a line between what is aftersales support and what is not support. There is a difference between what is expected and what is blatantly custom development or excessive handholding. Our components are very mature and have been installed on over 8000 servers worldwide - we have total confidence in them and we are dedicated to ensuring you get the best out of them.
Or read it in the FAQ where it has been for some time…
