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Fasthosts Hosting Company - Internal Systems Hacked

For many years I hace steered people away from the Fasthosts web hosting company. They are based in Gloucester, UK, my home town and the local word on the street has always be negative towards them.

I was not surprised that one of my customers who has an old fasthosts account received the following email from them this week - stating that their internal systems had been hacked!

We are writing to inform you that we have recently discovered evidence of a network intrusion involving a Fasthosts server. We have reason to believe that the intruder has gained access to our internal systems, and that this may have in turn given them access to your username and some service passwords.We have since closed the vulnerability through which access was gained, and have taken steps to ensure that this cannot happen again.

We therefore recommend, as a precaution, that you now change the following passwords on your account:

  • Your main account control panel login password
  • All email (Standard, Advanced and Exchange mailbox) passwords
  • All FTP passwords
  • All MySQL and MS SQL database passwords

These can all be changed within your control panel. Further details on how to change your passwords can also be found in the support section of our website.

We strongly recommend that you choose secure passwords so that they cannot easily be guessed. These passwords should include the following:

  • It should be a minimum of 8 characters long
  • It should contain an upper case and a lower case letter
  • It should also contain at least one number (numeric)

We recognise that this may cause some inconvenience and concern, and for that we sincerely apologise. Please be assured that your account security is extremely important to us, and we have taken every step possible to secure your information against any future intrusion attempts.

If you have any questions relating to this, please contact our Customer Support team on 0870 888 3600 or customersupport@fasthosts.co.uk who will be happy to help you.

 
Yours sincerely,

The Fasthosts Internet team

Simply amazing! - There is nothing about this on their website - I guess they want to keep it on the low!

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