We are pleased to reintroduce the live chat buttons on our sites and in the help pages of our components – while we acknowledge the great importance of live support and its benefits, we also remember the the reason we withdrew live support/chat last time – abuse and time sinks.
We have also added the live chat facility to our new components Joomla Tags and Joomla Knowledgebase, this means you can chat to us any time while administrating your site with our components! Cool Eh?
Please feel free to use the new chat for asking questions and for getting immediate support – but do not be offended if we are to the point – there is only a few hours in each day and we need to strike the right balance between talking and coding 
Have fun!
P.s. – The chat system works – there is no need to test it!!!!!!! Only use it if you need to!